Privacy Policy
California Benefits Support Center Notice of Privacy Practices - Effective January 1, 2024
This notice describes how medical information about you may be used and disclosed and how you can access this information.
Our Commitment to Your Privacy and Our Obligation
California Benefits Support Center is dedicated to maintaining the privacy of your Health Information. We are required by law to: Maintain the privacy of your protected Information. Give you this notice of our legal duties and practices regarding your Health Information. Follow the current terms of our notice.
How We May Use & Disclose Your Health Information
Except for the following purposes, we will use and disclose your Health Information only with your written permission. You may take back your permission at any time by writing to our practice’s Privacy Officer. These are the ways we may use and disclose your protected Health Information:
Treatment
We may use or share your health information with doctors and other healthcare providers to help coordinate your care and treatment.
Payment
We may use or share your health information with insurance companies and others responsible for processing payments for your healthcare services.
Health Care Operations
We may use or share your health information to manage our services, improve the quality of care, and support healthcare operations, including those of related organizations such as your health plan.
Appointment Reminders, Treatment Options & Health-Related Services
We may use your health information to remind you of appointments and inform you about treatment options, healthcare benefits, or services that may be helpful to you.
Those Involved in Your Care
When appropriate, we may share relevant health information with family members, or others involved in your care or payment. We may also notify your family about your location or general condition or disclose this to an entitiy assisting with disaster relief effort.
Special Situations
We may use or disclese your Health Information in the following situations:
As Required by Law
We will disclose Health Information when required to do so by law.
To Prevent a Serious Threat to Health or Safety
We may use and disclose Health Information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. We will only disclose information to someone who may help prevent the threat.
Business Associates
Under the California Benefits Support Center (CBS) Notice of Privacy Practices, we may share your health information with trusted service providers, such as billing companies, when needed to perform services for us. These business associates are required by contract to protect your privacy and may only use or share your information as permitted by our agreement.
Organ and Tissue Donation
If you are an organ donor, we may use or release Health Information to organizations that handle any part of the organ donation process.
Public Health Risks
We may disclose Health Information for public health activities. These activities include preventing or controlling disease, injury, or disability; reporting births and deaths; reporting child abuse or neglect; reporting abuse or neglect of a person in your care; reporting reactions to medications or problems with products; notifying people of recalls of products they may be using; informing a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease; and reporting to the appropriate government authority if we believe a patient has been the victim of abuse, neglect, or domestic violence. We will only make this disclosure if you agree or when required by law.
Health Oversight Activities
We may disclose Health Information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
Military and Veterans
If you are a member of the armed forces, we may release Health Information as required by military authorities. If you are a member of a foreign military, we may also release Health Information to that foreign military authority.
Workers’ Compensation
We may release Health Information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.
If you are a member of the armed forces, we may release Health Information as required by military authorities. If you are a member of a foreign military, we may also release Health Information to that foreign military authority.
Lawsuits and Disputes
If you are involved in a lawsuit or a dispute, we may disclose Health Information in response to a court or administrative order. We may also disclose Health Information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
Uses and Disclosures That Require Your Permission
All other uses and disclosures will be made only with your consent unless required by law. Without your permission, we are prohibited from using or disclosing your protected health information for marketing purposes. We may not sell your protected health information without your permission. We will not use or disclose any of your protected health information that contains genetic information that will be used for underwriting purposes. You may take back your permission, at any time, in writing, except if your provider has taken an action that relies on the use indicated in your permission.
Your Rights
You have the following rights regarding Health Information we have about you:
Right to View and Copy
You have the right to view and copy the Health Information that California Benefits Support Center creates and may be used to make decisions about your care. This includes your medical and billing records. To inspect and copy this Health Information, you must submit a request to your provider using our Release of Information form. Requests must be made in person or in writing.
Right to a List of Disclosures
You have the right to request a list of the ways we shared your Health Information for purposes other than treatment, payment, and health care operations or for which you California Benefits Support Center Notice of Privacy Practices provided written permission. To request a list of disclosures, you must make your request in writing to your provider.
Right to Request Confidential Communication
You have the right to request that we communicate with you about your care in a certain way or at a certain location. For example, you can ask that we contact you only by mail or at work. To request confidential communication, you must make a request in person or in writing to your provider. Your request must state how or where you wish to be contacted. We will accommodate all reasonable requests.
Right to Change
If you feel that the Health Information we have is incorrect or incomplete, you may ask us to change the information. You have the right to request a change for as long as our office keeps your information. To request a change, you must make your request in writing to your provider.
Right to Request Restrictions
You have the right to request a limit on the Health Information we use or disclose for treatment, payment, or health care operations. You also have the right to request a limit on the Health Information we share with someone involved in your care, like a family member or friend. For example, you can ask that we not share information about a particular diagnosis with your spouse. We will honor all requests for restrictions, unless the information is needed to provide you with emergency treatment.
Right to Receive Notice of a Breach
We will notify you if your unsecured protected health information has been breached.
Right to a Paper Copy of This Notice
You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. You may obtain a copy of this notice by printing it off this webpage or you can request a copy of this notice, by contacting the Privacy Officer.
Changes to This Notice
We may update this Notice of Privacy Practices at any time. Changes may apply to health information we already have and information we receive in the future. The current notice will be available at our office and will include its effective date on the first page.
If you believe your privacy rights have been violated, you have the right to file a complaint.
Complaints
Complaints can be lodged with our office or with the Secretary of the Department of Health and Human Services.
To file a complaint with our office, contact our Privacy Officer by email at: admin@cabenefitssupport.com. All complaints must be made in writing. You will not be penalized for filing a complaint.
Changes to This Notice
We may update this Notice of Privacy Practices at any time. Changes may apply to health information we already have and information we receive in the future. The current notice will be available at our office and will include its effective date on the first page.
If you believe your privacy rights have been violated, you have the right to file a complaint.
Complaints
Complaints can be lodged with our office or with the Secretary of the Department of Health and Human Services.
To file a complaint with our office, contact our Privacy Officer by email at: admin@cabenefitssupport.com. All complaints must be made in writing. You will not be penalized for filing a complaint.
Changes to This Notice
We may update this Notice of Privacy Practices at any time. Changes may apply to health information we already have and information we receive in the future. The current notice will be available at our office and will include its effective date on the first page.
If you believe your privacy rights have been violated, you have the right to file a complaint.
Complaints
Complaints can be lodged with our office or with the Secretary of the Department of Health and Human Services.
To file a complaint with our office, contact our Privacy Officer by email at: admin@cabenefitssupport.com. All complaints must be made in writing. You will not be penalized for filing a complaint.
Changes to This Notice
We may update this Notice of Privacy Practices at any time. Changes may apply to health information we already have and information we receive in the future. The current notice will be available at our office and will include its effective date on the first page.
If you believe your privacy rights have been violated, you have the right to file a complaint.
Complaints
Complaints can be lodged with our office or with the Secretary of the Department of Health and Human Services.
To file a complaint with our office, contact our Privacy Officer by email at: admin@cabenefitssupport.com. All complaints must be made in writing. You will not be penalized for filing a complaint.
Website Privacy Policy
Information We Collect
California Benefits Support Center (CBS) collects and stores information you provide through our website or other communications. This may include your name, email address, postal address, login credentials, passwords, contact information, communications, personal profile, comments, feedback, reviews, recommendations, purchase history, and payment details, including credit card information.
We may also collect technical information, such as your IP address, device and connection details, and website activity. This includes page response times, visit duration, page interactions, and how visitors leave our website.
When you make a donation or purchase, we collect the personal information needed to complete the transaction. Your information is used for the purposes described in this policy.
How We Use Your Information
We collect and use personal and non-personal information to:
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Process donations and purchases.
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Provide customer assistance and technical support.
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Send service-related notices, personalized communications, and promotional messages.
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Create aggregated statistical data and other non-personal insights, which CBS or its partners may use to improve services.
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Comply with applicable laws and regulations.
Website Hosting and Payment Security
This website is hosted on Wix.com, which provides the platform for our online services and transactions. Information may be stored in Wix databases and applications on secure servers protected by firewalls.
Payment gateways provided by Wix and used by CBS follow Payment Card Industry Data Security Standards (PCI-DSS), established by the PCI Security Standards Council, with participation from Visa, Mastercard, American Express, and Discover. These standards help protect credit card information during payment processing.
How We Contact You
CBS may contact you regarding your account, technical issues, disputes, payments, surveys, organizational updates, or matters involving our User Agreement, applicable laws, or other agreements.
We may communicate by email, telephone, text message, or postal mail.
Cookies and Your Privacy Choices
CBS does not use cookies to track personal information.
If you no longer want us to process your personal information, or wish to access, correct, update, or request deletion of your information, please contact us at: admin@cabenefitssupport.com.
Changes to This Privacy Policy
CBS may update this policy at any time. Changes take effect when posted on our website.
We encourage visitors to review this policy periodically. If significant changes are made, we will post a notice explaining what information we collect, how we use it, and when it may be shared.
California Benefits Support Center — Notice of Privacy Practices Last Revised: December 21, 2023
If you have any questions about this notice, please email the Privacy Officer at California Benefits Support Center: admin@cabenefitssupport.com
